At 55ph.com, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information.
A plain-language summary of how 55ph.com handles your data. The full legal text follows below.
We collect only the information necessary to operate your 55ph.com account — including your name, contact details, payment information, and gameplay activity. We do not collect data we don't need.
55ph.com uses industry-standard SSL encryption, secure data storage, and strict internal access controls to protect your personal information from unauthorized access, disclosure, or misuse.
We do not sell your personal data. We share information only with trusted service providers necessary to operate the platform — such as payment processors and identity verification partners — and with regulators where legally required.
You have the right to access, correct, or request deletion of your personal data held by 55ph.com, subject to our legal and regulatory obligations. Contact our support team to exercise any of these rights.
55ph.com uses cookies and similar technologies to improve your experience, remember your preferences, and analyze platform usage. You can manage cookie preferences through your browser settings.
For any privacy-related questions or concerns, contact 55ph.com's support team directly. We are committed to responding to all data-related inquiries promptly and transparently.
Your Privacy Matters: 55ph.com is committed to protecting the personal data of all players on our platform. This Privacy Policy applies to all users of the 55ph.com website, mobile application, and associated services. Please read it carefully alongside our Terms & Conditions.
This Privacy Policy ("Policy") describes how 55ph.com ("the Company," "we," "us," or "our") collects, uses, stores, and protects the personal data of individuals ("you," "your," or "Player") who access or use the 55ph.com online casino platform, including our website and mobile application (collectively, the "Platform").
We are committed to handling your personal data responsibly, transparently, and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By registering an account or using the 55ph.com Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of applicable data protection legislation, 55ph.com is the data controller responsible for your personal data collected through the Platform. As data controller, we determine the purposes and means by which your personal data is processed.
If you have any questions about how 55ph.com processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 11 of this Policy, please contact our Data Privacy Officer using the contact details provided in Section 15.
Data Privacy Act Compliance: 55ph.com processes personal data in accordance with the principles of transparency, legitimate purpose, and proportionality as required under the Philippine Data Privacy Act of 2012 (RA 10173). We collect only the data necessary for the purposes described in this Policy.
55ph.com collects the following categories of personal data from players and platform users:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, notifications |
| Financial Data | GCash number, bank account details (BPI, BDO, Metrobank), PayMaya account, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, service improvement |
| Usage Data | Games played, wager amounts, session duration, login history | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channels | Sending relevant offers and promotions where consented |
We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming purposes (e.g., self-exclusion records) or as mandated by applicable law.
55ph.com collects personal data through the following means:
55ph.com processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable regulations:
55ph.com uses the personal data we collect for the following purposes:
Marketing Communications: 55ph.com will only send you promotional emails or SMS messages if you have opted in to receive them. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in any marketing message or by contacting our support team.
55ph.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom 55ph.com shares personal data are required to handle that data in accordance with applicable data protection laws and our contractual requirements. We do not permit third-party service providers to use your personal data for their own purposes beyond the specific services they provide to us.
55ph.com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general principle, 55ph.com retains player account data for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering regulations and gaming regulatory requirements. Specific retention periods may vary depending on the category of data and the applicable legal obligation.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
55ph.com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 55ph.com will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Philippine Data Privacy Act of 2012 and its implementing rules.
While we take all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your account credentials and for notifying 55ph.com immediately if you suspect any unauthorized access to your account.
55ph.com uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, remember your preferences, and analyze how the Platform is used. A cookie is a small text file placed on your device when you visit a website.
We use the following categories of cookies on the 55ph.com Platform:
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 55ph.com Platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by 55ph.com:
To exercise any of these rights, please contact 55ph.com's Data Privacy Officer using the contact details in Section 15. We will respond to all verified requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.
Regulatory Obligations: Please note that certain data subject rights may be limited where 55ph.com is required to retain or process your data to comply with legal obligations — for example, AML record-keeping requirements or gaming regulatory mandates. We will always explain any such limitations when responding to your request.
The 55ph.com Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 55ph.com Platform, please contact our support team immediately.
Age verification is conducted as part of our KYC process. Players may be required to submit a valid Philippine government-issued ID — such as a passport, UMID, SSS card, or driver's license — to confirm they meet the 21+ age requirement before their account is fully activated or before their first withdrawal is processed.
In the course of operating the 55ph.com Platform, your personal data may be transferred to and processed in countries outside the Philippines — for example, where our technology service providers or data processors are located in other jurisdictions.
Where such international transfers occur, 55ph.com ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act of 2012. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.
By using the 55ph.com Platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.
55ph.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised whenever material changes are made.
Where changes are significant, we will endeavour to notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how 55ph.com protects your personal data.
Your continued use of the 55ph.com Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 55ph.com handles your personal data, please contact our Data Privacy Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.
Data Privacy Officer
General Support
Response Time
We aim to respond to all privacy-related inquiries within 30 days. Available 24/7 including Philippine public holidays.
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have not been respected. For more information on your rights under the Data Privacy Act of 2012, visit the National Privacy Commission's official resources.
For responsible gaming support, please visit our Responsible Gaming page. For the rules governing your use of the Platform, please review our Terms & Conditions.
Your data is protected, your privacy is respected, and your gaming experience is secured. Join thousands of Filipino players from Manila, Cebu, Davao, and beyond who trust 55ph.com. Register today — must be 21 or older.